Journey Mapper Blog | Julian Murray

By Julian Murray | December 9, 2024

Customer Journey Mapping Workshops

Thinking about revisiting customer journey mapping for some key journeys? Our 3 part workshop will...

By Julian Murray | November 21, 2024

Driving Customer Value and Expansion Webinar

Hear about the latest innovations in tracking customer success and health, and a panel discussion...

By Julian Murray | November 19, 2024

AI should add value not risk!

AI should add value not risk! Create an AI steering committee, start with a low effort/high impact...

By Julian Murray | November 19, 2024

Are you one step away from holistic customer insights driving new growth? - first published July 10, 2024

Many companies run their market research and Voice of the Customer (VOC) programs separately,...

By Julian Murray | November 19, 2024

Unlocking new growth with VOC gap analysis - first published May 9, 2024

Regardless of growth stage many companies are fixated on growth rates. As markets change and mature...

By Julian Murray | November 19, 2024

How exploring customer blind spots drives breakthrough growth for B2B Tech - first published April 15, 2024

Understanding customer blind spots is crucial for B2B tech companies seeking breakthrough growth. A...

By Julian Murray | November 19, 2024

How do you stay in touch with ever-changing customer demands? - first published March 12, 2024

Some companies value and execute on Customer Experience effectively, constantly listening to their...

By Julian Murray | November 19, 2024

The CX Lexicon - first published February 13, 2024

Is CX a customer acquisition or retention principle or both? The scope of CX can mean different...